At IKP Global Mart, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our refund and returns policy below.
1. Return Eligibility
You can return an item if:
It is unused, in its original packaging, and in the same condition as received.
The return request is made within 7 days of delivery.
It is not a non-returnable item (e.g., perishable goods, intimate wear, customized products).
2. Refund Process
Inspection & Approval: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
Processing Time: If approved, refunds will be processed within 5-10 business days to your original payment method.
3. Exchange Policy
If you received a defective or incorrect item, we will offer a replacement at no extra cost.
Exchanges must be requested within 7 days of delivery.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe return delivery.
5. Non-Returnable Items
Perishable goods (e.g., food, flowers).
Personal care and hygiene products.
Customized or personalized items.
Items marked as “Final Sale.”
6. How to Initiate a Return
To start a return, please contact our Customer Support Team at: 📧 Email: info@ikpglobalmart.com
We appreciate your trust in IKP Global Mart and are here to assist you with any concerns! 😊
